http://status.plus.net/ RSS Feed of Plusnet Service Status Postings en-us Thu, 17 May 2012 15:50:15 GMT status@servicestatus.plus.com status@servicestatus.plus.com http://usertools.plus.net/status/archive/1337266179.htm During office hours 18th May.

What does it affect?
Broadband connectivity.

How long will it take?
About 8 hours.

What does the work involve?
We're performing some preparatory work to add extra network capacity prior to the Olympic games.

Am I likely to notice the work?
No

Is there anything else I need to know?
No

Kind Regards

Adam Walker
Customer Support]]> Thu, 17 May 2012 15:49:39 GMT http://usertools.plus.net/status/archive/1337266179.htm Broadband pn-1337266179 http://usertools.plus.net/status/archive/1337254351.htm Early hours of 18th May.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours.

What does the work involve?
We've received notification from our suppliers regarding maintenance work that is scheduled to take place in the London Faraday area.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window. This work may affect users nationwide.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Joanne Pilson
Customer Support]]> Thu, 17 May 2012 12:32:31 GMT http://usertools.plus.net/status/archive/1337254351.htm Broadband pn-1337254351 http://usertools.plus.net/status/archive/1337179010.htm
The owners of the blacklist still have the affected servers under observation to make sure that no spam activities originate from them, although some servers have been removed from the blacklist.

Reports suggest that some email is getting through but some customers are still experiencing difficulty. If you are still having trouble sending email to affected addresses then you may wish to use an alternate relay server in the meantime.

We are continuing to pursue updates for this and will update this service status again on Friday unless we receive any other information in the interim.

Please accept our apologies for the continued inconvenience.

Kind Regards,

Joanne Pilson
Customer Support]]> Wed, 16 May 2012 15:36:50 GMT http://usertools.plus.net/status/archive/1337179010.htm Email pn-1337179010 http://usertools.plus.net/status/archive/1337012984.htm Tomorrow morning, 15th May.

What does it affect?
Our Webmail platform.

How long will it take?
Up to an hour.

What does the work involve?
We are installing a software update, as well as introducing some aesthetic and functional changes.

Am I likely to notice the work?
Yes, if you use Webmail. The web servers will need restarting so there will be a brief interruption in connectivity which you may notice is you're using the service at the time. We are also introducing new calendar functionality.

Is there anything else I need to know?
No.

Kind Regards

Bob Pullen
Customer Support]]> Mon, 14 May 2012 17:29:44 GMT http://usertools.plus.net/status/archive/1337012984.htm pn-1337012984 http://usertools.plus.net/status/archive/1337009375.htm Late this evening into the early hours of tomorrow morning, 15th May.

What does it affect?
Our internal systems.

How long will it take?
About four and a half hours.

What does the work involve?
We're making code changes to facilitate some recent system improvements.

Am I likely to notice the work?
No.

Is there anything else I need to know?
No.

Kind regards,

Joanne Pilson
Customer Support]]> Mon, 14 May 2012 16:29:35 GMT http://usertools.plus.net/status/archive/1337009375.htm Portal pn-1337009375 http://usertools.plus.net/status/archive/1337006539.htm Early hours of 15th, 16th & 17th May.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours each time.

What does the work involve?
We've received notification from our suppliers about maintenance work that is scheduled to take place in the following areas this week.

Milton Keynes: 15th May - Midnight-6.00am
Slough: 16th May - 1.30am-6.00am
Glasgow: 17th May - Midnight-2.30am

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window. This work may affect users nationwide.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Joanne Pilson
Customer Support]]> Mon, 14 May 2012 15:42:19 GMT http://usertools.plus.net/status/archive/1337006539.htm pn-1337006539 http://usertools.plus.net/status/archive/1336996420.htm
The owners of the blacklist still have the affected servers under observation to make sure that no spam activities originate from them, although some servers have been removed from the blacklist.

As a consequence of this, some customers may still experience difficulty sending email to affected addresses.

We will update this service status again on Wednesday unless we receive any other information in the interim.

Please accept our apologies for the continued inconvenience.

Kind Regards,

Joanne Pilson
Customer Support]]> Mon, 14 May 2012 12:53:40 GMT http://usertools.plus.net/status/archive/1336996420.htm pn-1336996420 http://usertools.plus.net/status/archive/1336833038.htm
Our suppliers have now informed us that they believe they have rectified the problem and customers should now be able to reconnect.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Oliver Cockram
Customer Support]]> Sat, 12 May 2012 15:30:38 GMT http://usertools.plus.net/status/archive/1336833038.htm pn-1336833038 http://usertools.plus.net/status/archive/1336816928.htm
Our suppliers have informed us that they have identified the cause of the issue and replacement equipment is now being taken to site, we have been advised to expect the next update at 14.00hrs today.

Please accept our apologies for any inconvenience caused.

Kind Regards,
Oliver Cockram
Customer Support]]> Sat, 12 May 2012 11:02:08 GMT http://usertools.plus.net/status/archive/1336816928.htm pn-1336816928 http://usertools.plus.net/status/archive/1336812395.htm
This will affect customers across the UK and is not local to the Manchester region.

Our suppliers are currently investigating this issue and will be providing us further updates as soon as possible. Please accept our apologies for any inconvenience caused.

Kind Regards,
Lisa Cawthorne
Customer Support]]> Sat, 12 May 2012 09:46:35 GMT http://usertools.plus.net/status/archive/1336812395.htm pn-1336812395 http://usertools.plus.net/status/archive/1336811457.htm
This will affect customers across the UK and is not local to the Manchester region.

Our suppliers are currently investigating this issue and will be providing us further updates as soon as possible. Please accept our apologies for any inconvenience caused.

Kind Regards,

Oliver Cockram
Customer Support]]> Sat, 12 May 2012 09:30:57 GMT http://usertools.plus.net/status/archive/1336811457.htm pn-1336811457 http://usertools.plus.net/status/archive/1336749206.htm
We have received an update from the the owners of the blacklist stating that some of our email servers are probated (temporarily removed) but the rest will be under observation to make sure that no spam activities originate from them. We've been advised that these changes can take 24 hours to take effect.

As a consequence of this, some customers may still experience difficulty sending email to affected addresses.

We will update this service status again after the weekend, and once again please accept our apologies for the inconvenience.

Kind Regards,

Joanne Pilson
Customer Support]]> Fri, 11 May 2012 16:13:26 GMT http://usertools.plus.net/status/archive/1336749206.htm pn-1336749206 http://usertools.plus.net/status/archive/1336740709.htm This Saturday evening into Sunday morning, 13th May.

What does it affect?
Access to the Broadband Faults Troubleshooter on our website.

How long will it take?
Eight hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our Broadband Faults Troubleshooter depends on.

Am I likely to notice the work?
You won't be able to access our Broadband Faults Troubleshooter for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
Our support staff will also be unable to access our supplier's fault reporting/diagnostic tools during the maintenance window.

Kind regards,

Bob Pullen
Customer Support]]> Fri, 11 May 2012 13:51:49 GMT http://usertools.plus.net/status/archive/1336740709.htm pn-1336740709 http://usertools.plus.net/status/archive/1336666904.htm
We have now received confirmation that in these remaining 3 areas, namely Canterbury, Portsmouth & Tunbridge Wells the MBORC has now been removed.

Kind regards,

Joanne Pilson
Customer Support]]> Thu, 10 May 2012 17:21:44 GMT http://usertools.plus.net/status/archive/1336666904.htm pn-1336666904 http://usertools.plus.net/status/archive/1336646669.htm
Customers will receive a failed delivery report notifying them that our servers have been added to an anti-spam blacklist. The bounced email will contain information similar to the following:

550:5.7.1 Service unavailable; Client host [84.93.230.244] blocked using Trend Micro RBL

Whilst it isn't unusual for our mail servers to occasionally end up on blacklists like this, on this occasion it is generating a significant number of calls/support tickets to our supprt centre.

We have performed some housekeeping across our mail platform and contacted the owners of the blacklist to request removal. All being well, this should come into effect during the next 48 hours.

Please accept our apologies for the inconvenience.

Kind Regards,

Joanne Pilson
Customer Support]]> Thu, 10 May 2012 11:44:29 GMT http://usertools.plus.net/status/archive/1336646669.htm pn-1336646669 http://usertools.plus.net/status/archive/1336643678.htm Early tomorrow morning, 11th May.

What does it affect?
Broadband traffic.

How long will it take?
Up to six hours.

What does the work involve?
We're making configuration changes to some of our gateways.

Am I likely to notice the work?
It's unlikely, although if any unforeseen difficulties occur customers may experience data transfer issue during the maintenance window.

Is there anything else I need to know?
No.

Kind Regards

Joanne Pilson
Customer Support]]> Thu, 10 May 2012 10:54:38 GMT http://usertools.plus.net/status/archive/1336643678.htm pn-1336643678 http://usertools.plus.net/status/archive/1336574492.htm Tomorrow morning, 10th May.

What does it affect?
Our online signup process.

How long will it take?
About an hour.

What does the work involve?
Moving our signup process on to a different server.

Am I likely to notice the work?
No.

Is there anything else I need to know?
No.

Kind regards,
Matt Taylor
Customer Support]]> Wed, 09 May 2012 15:41:32 GMT http://usertools.plus.net/status/archive/1336574492.htm pn-1336574492 http://usertools.plus.net/status/archive/1336564569.htm Early tomorrow morning, 10th May.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours.

What does the work involve?
We've received notification from our suppliers about maintenance work that is scheduled to take place in the Colindale and Stepney Green regions early on Thursday morning. This may affect users nationwide.

Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect.

Kind Regards

Joanne Pilson
Customer Support]]> Wed, 09 May 2012 12:56:09 GMT http://usertools.plus.net/status/archive/1336564569.htm pn-1336564569 http://usertools.plus.net/status/archive/1336561489.htm
"On Friday 4 May 2012, we outlined our plans to focus our resources to improve the situation in the 12 areas where MBORC was still in place following substantial rainfall.

We are pleased to announce that following these efforts we have removed MBORC on 9 of the impacted 12 locations, namely:-

Brighton
Esher
Croydon
Crayford
Southend
Ipswich
Broadlands
Luton
Lea Valley

MBORC will remain in place in 3 areas

Canterbury
Portsmouth
Tunbridge Wells

In these 3 locations, repair volumes remain high and as such we will continue to keep MBORC in place.

Please be assured we are doing everything we can to bring volumes down and we will monitor these locations closely."

As soon as any further information is available we'll let you know.

Kind regards,

Joanne Pilson
Customer Support]]> Wed, 09 May 2012 12:04:49 GMT http://usertools.plus.net/status/archive/1336561489.htm pn-1336561489 http://usertools.plus.net/status/archive/1336494363.htm Early tomorrow morning, 9th May.

What does it affect?
Access to our website and some of our internal systems.

How long will it take?
Up to five hours.

What does the work involve?
We're making code changes to facilitate some recent system improvements.

Am I likely to notice the work?
Yes, our website will be unavailable between approximately 1.00am and 6.00am and holding pages will be in place.

Is there anything else I need to know?
Some aspects of our internal systems will be unavailable to staff during the maintenance window.

Kind regards,

Joanne Pilson
Customer Support]]> Tue, 08 May 2012 17:26:03 GMT http://usertools.plus.net/status/archive/1336494363.htm pn-1336494363