When's this work happening?
Early Tomorrow morning, 23rd November.

What does it affect?
Broadband connectivity.

How long will it take?
Up to six hours.

What does the work involve?
We've received notification from our suppliers about multiple maintenance works that are scheduled to take place across various parts of the country early on Tuesday morning. Each individual job affects a relatively small number of our customers, however the total number of circuits affected is in the thousands. Because of this we've taken the decision to post this planned maintenance notice.

Am I likely to notice the work?
Possibly. There are approximately 6,000 customers who could potentially see a 2 hour outage at some point during the maintenance window.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to switch off their broadband equipment for 30 minutes before powering it back up and attempting to reconnect.

Kind Regards,

Bob Pullen
Customer Support