When's this work happening?
Tonight and early tomorrow morning, 23rd November.

What does it affect?
Broadband connectivity

How long will it take?
About six hours.

What does the work involve?
Our suppliers are carrying out maintenance at one of their interconnect sites (Stepney). The work is being carried out to increase capacity and resilience and allow for more edge routers to be connected to the network.

Am I likely to notice the work?
There will be a complete service outage affecting parts of BT's 21CN broadband network that will last up to six hours. During this time customers affected by the work are likely to experience connectivity problems, data transfer issues and BT Wholesale branded landing pages when trying to access the Internet.

Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to switch off their broadband equipment for 30 minutes before powering it back up and attempting to reconnect.

Kind Regards,

Bob Pullen
Customer Support