Plusnet Protect (McAfee) (64480) - UPDATE
Services
Posted on: Monday 22 November 2010, 13:12
This is an update to Friday's post about the problems affecting the use of our Plusnet Protect Internet security software.
McAfee have advised us that they have identified and fixed a database discrepancy and that customers should no longer be receiving errors and warnings about license expiry/renewal.
Any customers still having problems are urged to post over on our Community forums where we've been discussing this problem in more detail - http://community.plus.net/forum/index.php/topic,90711.msg758768.html#msg758768
We'll leave this Service Status thread open for the time being and will close it tomorrow if no further examples of problems have been forthcoming.
Kind regards,
Bob Pullen
Customer Support
McAfee have advised us that they have identified and fixed a database discrepancy and that customers should no longer be receiving errors and warnings about license expiry/renewal.
Any customers still having problems are urged to post over on our Community forums where we've been discussing this problem in more detail - http://community.plus.net/forum/index.php/topic,90711.msg758768.html#msg758768
We'll leave this Service Status thread open for the time being and will close it tomorrow if no further examples of problems have been forthcoming.
Kind regards,
Bob Pullen
Customer Support