This is an update to this morning's announcement about widespread disconnections and authentication problems affecting customers provisioned on our 20CN 'up to 8Mbps' broadband network.

Our suppliers have confirmed that a problem this morning caused a loss of routing across their core network. Whilst the underlying cause is unknown at present, it seems that the majority of our customers have been able to reconnect successfully.

Due to the number of sessions that were dropped, our network is now out of balance. This may cause peak time performance/speed problems for some customers later this afternoon/evening when the network starts getting busier.

We are in the process of rebalancing the network and will post another update later this afternoon.

If you're still experiencing problems connecting then please try powering down your modem/router for 20 minutes or so before switching it back on and attempting to reconnect.

Best regards,

Bob Pullen
Customer Support