This is an update to the previously reported problem with customer call data not being updated.

Further to our last update call processing is now almost up to date (most customers should now have data up to the end of January at least).

Refunds have been applied to the majority of customers who were billed incorrectly for calls, with just a small amount of manual refunds to process today.

We'll provide a further update as soon as we have more information.

Kind Regards
Mand Beckett
Customer SupportCall Processing problem (60359) - UPDATE

This is an update to the previously reported problem with customer call data not being updated.

Further to our last update call processing is now almost up to date (most customers should now have data up to the end of January at least).

Refunds have been applied to the majority of customers who were billed incorrectly for calls, with just a small amount of manual refunds to process today.

We'll provide a further update as soon as we have more information.

Kind Regards
Mand Beckett
Customer Support